About Us
One of the most developed beaches in Batangas, Laiya specifically Hugom in the municipality of San Juan is not surprisingly one of the most visited places also because of its proximity to Manila. Its coast is lined with public and private resorts, offering tourists with more than enough choice of accommodations.
Situated on one of the most stunning locations in San Juan, Batangas, Coco Cavana Resort is surrounded by tropical vegetation , incredible beaches, islands, and lagoons that spotted on some portion of Laiya town. Our goal is to share these natural wonders with you, and to ensure you experience the level or service, serenity and tranquility that you deserve.
Our Mission
We aspire to be acknowledged regionally and accepted globally as one of the most efficient managed resort wherein our staff at both managerial and service levels consistently strive to deliver the highest of service standards at all times while fulfilling a remarkable experience with every guests that turns into family members.
Our Vision
We are unswervingly committed in the vision of providing and delivering outstanding services and experiences to new and returning guests by exceeding their expectations of what we can offer, by recognizing and acknowledging them as our family members and by ensuring fair and reasonable returns of amazing experience with nature, and by being responsible, conscientious, trustworthy, and dependable client servicer.
OUR SERVICE
CORE VALUES
Among the standards, morals, ethics, ideals, and tenets of beliefs that we strive to uphold with our managerial and service staff, is for us to be relevantly compassionate to the modern system but active eco-minded as a nature lover, to build lasting rapport and relationships, to always provide variety of options, to experience all-inclusive activities, and to be responsible native in actions that can be approach by anyone.
Resort Policy
HOUSE RULES
GUIDELINES FOR A GREAT STAY
Pets
- A maximum of 3 pets is allowed per booking.
- A fee of 500 pesos per pet applies, which includes one complimentary diaper per pet.
Check-in and Check-out
- Standard check-in time: 2:00 PM.
- Standard check-out time: 11:00 AM the following day.
- Early check-in or late check-out is subject to availability and incurs an additional charge of 500 pesos per hour.
Keys
- Guests are responsible for the safekeeping of their room keys.
- Lost or damaged keys will incur a replacement fee of 500 pesos.
Damage to Property
- Guests are liable for any damages caused to the property during their stay. Charges for damages will be assessed and billed accordingly.
Smoking
- Smoking is prohibited inside the rooms.
- Designated smoking areas are available for your convenience.
Prohibition of Deadly Weapons and Illegal Drugs
- The possession of deadly weapons and illegal drugs on resort premises is strictly prohibited.
Noise Restrictions
- Videoke sessions or loud noises are allowed only until 10:00 PM.
- Please respect the comfort of other guests.
Transactions
- All payments and transactions must be conducted at the reception/office during office hours.
Facility Hours
- Beach Access: 6:00 AM to 6:00 PM.
- Swimming Pool: 7:00 AM to 10:00 PM.
- Store, Reception, and Office: 7:00 AM to 8:00 PM.
BOOKING POLICY
DEPOSITS, CANCELLATIONS, AND PREPAYMENTS
Deposits:
- A 50% down payment is required at the time of booking to secure your reservation.
- The remaining 50% of the total booking cost is due upon arrival at the resort.
Cancellations:
- Cancellations made after the booking is confirmed will result in the forfeiture of the 50% deposit.
- Guests can reschedule their stay instead of canceling to avoid losing the deposit.
- Any rescheduled bookings must be made for a date within one month of the original booking date, subject to availability.
- To reschedule a booking, guests must notify the resort at least 72 hours prior to their original check-in date.
- If a guest fails to reschedule within the one-month window, the down payment will be forfeited.
- Coco Cavana Resort reserves the right to make exceptions to this policy in extenuating circumstances, such as natural disasters or emergencies.
Prepayments:
- Guests can choose to pre-pay the full balance upon booking to avoid any additional charges upon arrival.
- Any additional charges incurred during the stay must be settled upon check-out.
